as444 Privacy Policy

1. Information We Collect

as444 collects personal information from players at various stages of their interaction with the platform. The categories of data we collect are described below. We only collect information that is necessary for the purposes outlined in this Privacy Policy and do not gather data beyond what is reasonably required to provide a safe, compliant, and high-quality gaming experience for players across Bangladesh.

1.1 Registration Data

When you create an as444 account, we collect the following information directly from you:

• Your legal full name as it appears on your government-issued identification.
• Your date of birth, which is used to verify that you meet the 18+ age requirement.
• Your residential address, including division, district, and postal code within Bangladesh (or your country of residence if outside Bangladesh).
• Your email address, used for account communications, verification, and support.
• Your mobile phone number, which may be used for two-factor authentication and account alerts.
• A username and password of your choosing (the password is stored in hashed form and is never readable by as444 staff).

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, as444 may request copies of the following documents when verifying your identity, confirming your address, or processing withdrawal requests above defined thresholds:

• National Identity Card (NID) or passport.
• A utility bill, bank statement, or government correspondence confirming your residential address (dated within the last three months).
• A selfie photograph taken by you, used solely for facial-match verification against your submitted identity document.
• Payment method verification documents, such as a screenshot of your bKash or Nagad account screen confirming account ownership.

1.3 Financial Transaction Data

Every deposit and withdrawal processed on the as444 platform generates a financial record associated with your account. This record includes the transaction amount in BDT, the payment channel used (such as bKash, Nagad, Rocket, or Upay), the date and time of the transaction (Bangladesh Standard Time, UTC+6), the transaction reference number provided by the payment gateway, and the account balance before and after the transaction. as444 does not store full mobile banking PIN numbers or full bank account credentials.

1.4 Gaming Activity Data

as444 maintains a complete record of your gaming activity on the platform. This includes game sessions played (game title, provider, start time, end time), wagers placed and their outcomes, bonus credits claimed and wagering progress, sports betting selections and settlement results, and any cash-out or early settlement actions taken within a bet.

1.5 Technical and Device Data

When you access as444 from any device, our servers automatically collect certain technical information. This includes your IP address, browser type and version, operating system, device type (mobile, desktop, or tablet), screen resolution, referring URL, pages visited within as444.app, time spent on each page, and session duration. This data is used for security monitoring, fraud prevention, platform optimisation, and compliance purposes.

1.6 Communications Data

If you contact the as444 support team via live chat, email, or WhatsApp, we retain a record of that communication, including the date and time, the nature of your query, and the resolution provided. This data is used to maintain the quality of our support service and to resolve any disputes that may arise.

2. How We Use Your Data

as444 uses the personal data we collect for the following purposes. We process your data only where we have a legitimate reason to do so, as described further in Section 3 (Legal Basis for Processing) below.

Purpose	Description
Account Management	Creating and maintaining your as444 account, verifying your identity, and providing access to the platform.
Payment Processing	Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported banks. Verifying that payment accounts belong to you.
Security & Fraud Prevention	Detecting and preventing unauthorised account access, bonus abuse, money laundering, and other fraudulent activity.
Legal & Regulatory Compliance	Meeting AML, KYC, and responsible gaming obligations. Responding to lawful requests from competent authorities.
Customer Support	Responding to your queries, resolving disputes, and improving support quality through communication records.
Responsible Gaming	Monitoring gaming patterns to identify potential problem gambling behaviour and applying self-exclusion or limit tools at your request.
Platform Improvement	Analysing aggregated, anonymised usage data to improve the as444 platform, game lobby, and mobile experience.
Marketing Communications	Sending promotional emails and notifications about bonuses, seasonal offers (e.g., Eid, BPL, Pohela Boishakh promotions), and platform updates — only where you have opted in to receive them.

3. Legal Basis for Processing

as444 processes your personal data on the following legal bases:

• Contractual necessity: Processing your registration data, payment data, and gaming activity data is necessary to provide the services you have contracted with as444 to receive. Without this processing, as444 cannot operate your account or execute your transactions.
• Legal obligation: as444 is required to perform identity verification, retain financial records, and monitor for suspicious activity as part of its compliance obligations. This processing is mandatory and cannot be waived by the player.
• Legitimate interests: as444 processes certain technical and device data on the basis of its legitimate interest in securing the platform, preventing fraud, and continuously improving the player experience. This processing does not override your rights or interests.
• Consent: Where as444 sends you marketing communications or uses non-essential cookies, this is done on the basis of your consent. You may withdraw your consent to marketing communications at any time by contacting support or using the opt-out link included in each communication.

4. Data Sharing & Disclosure

as444 does not share your personal data with third parties except in the circumstances described below. All third parties with whom as444 shares data are contractually required to handle that data securely and to use it only for the specific purpose for which it was shared.

4.1 Payment Service Providers

To process your deposits and withdrawals, as444 must share transaction data with the payment service providers you use, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and Islami Bank. The data shared is limited to what is necessary to complete and verify the transaction and is governed by each provider's own privacy practices.

4.2 Game Technology Providers

The casino games available on as444 are supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers receive your player session data (player ID, wager amounts, game results) in order to render game outcomes correctly and to maintain their own game integrity records. No additional personal identification data such as your name or address is passed to game providers beyond the anonymised player session identifier.

4.3 Identity Verification Services

as444 may use third-party identity verification services to assist with KYC checks. These services receive the identification documents you submit and return a verification result to as444. Document data is processed by these services solely for verification purposes and is not retained by them beyond the period necessary to complete the check.

4.4 Legal and Regulatory Disclosure

as444 will disclose personal data to law enforcement agencies, regulatory bodies, courts, or other competent authorities when required to do so by applicable law, a valid court order, or a lawful regulatory request. In such cases, as444 will disclose only the minimum data necessary to satisfy the legal requirement and, where permitted by law, will notify the affected player of the disclosure.

4.5 Business Transfers

In the event that as444 undergoes a merger, acquisition, or sale of all or a substantial portion of its assets, player data may be transferred to the acquiring entity as part of that transaction. In such circumstances, as444 will provide notice to affected players and will ensure that the acquiring entity is bound by privacy obligations at least as protective as those set out in this Privacy Policy.

5. Cookies & Tracking

as444 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device by a web server when you visit as444.app. Cookies are used to remember your session, your language preference, and certain platform settings, and to help as444 understand how players navigate and use the site.

5.1 Types of Cookies Used

Cookie Type	Purpose	Can Be Disabled?
Strictly Necessary	Required for the platform to function. Maintains your login session, stores your account preferences, and enables secure transactions.	No — disabling these cookies will prevent you from using as444.
Performance / Analytics	Collects anonymised data on page visits, session duration, and navigation paths to help as444 understand usage patterns and improve the platform.	Yes — opt out via browser settings or cookie preferences.
Functional	Remembers your platform preferences such as display settings, last-visited game category, and notification preferences.	Yes — disabling these may reduce platform personalisation.
Marketing / Targeting	Used where you have opted in to receive personalised promotions. May track actions taken on as444 to deliver relevant bonus offers.	Yes — opt out by contacting support or adjusting your marketing preferences in your account settings.

You can manage or delete cookies at any time through your browser settings. Please note that disabling strictly necessary cookies will affect your ability to log in and use the as444 platform. as444 does not use cookies to track your activity on third-party websites not affiliated with as444.app.

6. Data Retention

as444 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law or as necessary to fulfil the purposes set out in this Privacy Policy. The following retention periods apply:

• Account registration and KYC data: Retained for the duration of your account and for a minimum of five years following account closure, in line with standard AML record-keeping requirements.
• Financial transaction records: Retained for a minimum of five years from the date of the transaction.
• Gaming activity records: Retained for a minimum of three years from the date of the gaming session.
• Customer support communications: Retained for a minimum of two years from the date of the communication.
• Marketing consent records: Retained until you withdraw your consent, plus a reasonable period thereafter for compliance documentation purposes.
• Technical and device logs: Retained for a maximum of 13 months from the date of collection, unless a specific security investigation requires longer retention.

When data is no longer required for the purpose for which it was collected and no legal retention obligation applies, as444 will securely delete or anonymise that data in accordance with industry-standard data destruction practices.

7. Your Rights

As a player on the as444 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact the as444 data support team via live chat on as444.app or by email at [email protected]. as444 will respond to all verified data rights requests within 30 days of receipt.

• Right of Access: You have the right to request a copy of the personal data that as444 holds about you. as444 will provide this information in a commonly used, machine-readable format upon receipt of a verified request.
• Right to Rectification: If any of the personal data as444 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For core account data, you may also update certain details directly through your account settings page.
• Right to Erasure: You may request that as444 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where there is no overriding legal basis for continued processing. This right is subject to as444's legal data retention obligations — certain records cannot be deleted where retention is required by law.
• Right to Restrict Processing: You may request that as444 restrict the processing of your personal data in certain circumstances, such as while a dispute about the accuracy of your data is resolved.
• Right to Data Portability: Where processing is carried out by automated means on the basis of your consent or a contract, you may request that as444 transfer your data to you or to a third party in a structured, commonly used format.
• Right to Object: You have the right to object to the processing of your personal data where as444 relies on legitimate interests as the legal basis for that processing. You also have the right to object to receiving direct marketing communications at any time.
• Right to Withdraw Consent: Where as444 processes your data on the basis of your consent (e.g., marketing communications, non-essential cookies), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.

8. Data Security

as444 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information from unauthorised access, loss, alteration, or disclosure. These measures include but are not limited to:

• 256-bit SSL/TLS encryption on all data transmitted between your device and as444.app.
• Encrypted storage of sensitive data fields including passwords (hashed with a modern cryptographic algorithm), financial identifiers, and identity document images.
• Role-based access controls ensuring that only authorised as444 personnel can access personal data, and only to the extent required by their job function.
• Regular security assessments and penetration testing of the as444 platform infrastructure.
• Automated anomaly detection systems that flag unusual login patterns, device changes, or transaction behaviour for security review.
• Two-factor authentication options for player accounts to add an additional layer of login security.

Despite these measures, no online platform can guarantee absolute security. If as444 becomes aware of a data breach that is likely to result in a risk to your rights or interests, we will notify affected players promptly and take all reasonable steps to mitigate the impact of the breach.

You also play an important role in keeping your account secure. Please ensure that your as444 password is unique, that you do not share your login credentials with anyone, and that you contact as444 support immediately if you suspect your account has been accessed without your authorisation.